What are the required dimensions for uploading my company logo?
The ideal logo size to upload is 800 x 800 px and should be no greater than 2 MB.
Can a customer make a partial payment on their invoice from the Customer Portal?
The customer can only pay the entire "Past Due" amount or the entire "Balance Due" amount from their customer portal. Although, the user is able to accept partial payment on any invoice while logged in as an administrator.
Does Spraye track my chemicals for compliance data? Where do I find that information?
Yes. If you have added your products/chemicals into Spraye, it will automatically track them in the system each time a service is completed. You can find this data in the Completed Service Log.
Are the required technician notes visible to the customer?
Yes. The following (3) questions: What you saw, what you did, and what to expect are all visible in the service completion email that goes out to the customer. You must have your automated emails turned on for this function to work properly.
If a customer is signed up for auto-pay, when is their card actually charged?
The customer's card will actually be charged when the Technician hits Complete at the end of a service.
How can I change my settings so my customer is only notified by email one day prior to their scheduled service?
Navigate to your main settings page by hovering over your name and choosing Settings. Now, scroll down to the Automated Emails & Text Messaging section. You'll want to make sure all notifications are turned OFF, except the 1 Day Prior to Scheduled Date.
Do you have a mobile app for Android/iOS?
Our app is a web app that is designed to work well on all devices. Having said that, we do make it easy to pre-print routes for you to use in the field if you happen to be in a place with no cell service and our software is able to utilize many of the native functions on your mobile or tablet.
Can I reschedule services from my mobile phone?
Yes, you can! As long as you're an account admin or owner, you can schedule services for a different date in the admin view from your mobile device. If you're a technician only, you can click the Skip/Reschedule button from the technician view which will place the service back on the Unassigned Services screen to be scheduled by an admin. Check out the video below for tips to reschedule your services on a mobile device:
"I'm having trouble switching between apps on my phone and going back to complete my service in Spraye."
We've heard this a few times from our users. We know it's important to record the correct amount of time you spend at the property. While you're at the property, you're probably going to be using other programs on your phone besides Spraye. In the video below, you can see a quick tutorial on how to switch easily back and forth between tabs on your mobile phone while still being able to switch back to Spraye and click "Complete" in the Technician View.
Note: Video recorded on iPhone
What is the best way to handle a scenario where my customer wants to prepay and also start later in the season?
Example Scenario: A prepay customer pays for 12 services @ $100 per service, but they start in March (rather than beginning of the season in January). What is the best way to handle this payment?
- Assign to the full program for the year
- Edit invoice to zero out January & February
- Add a credit for $200 to their account that will apply to their invoices next year (doesn’t matter if they prepay or pay as they go, the credit will be used either way).
- Delete Jan/Feb services for this year on the Unassigned Services screen.
What is the best way to handle a scenario where my customer is on a Pay as you go program, we complete one or more services while on this program, and then the customer sends in a check to prepay for the entire year?
OPTION 1: Add a credit to the customer's account for the amount of the check and then discount all the services on the Pay as you go program with a prepay discount . The good thing about this method is that it’s pretty quick and easy. The downside is that the customer is staying on the Pay as you go program even though they are a prepay customer, which isn’t really an issue unless you pre-print all invoices to take to each stop as a leave-behind because the invoices won’t be marked paid yet until after the service is complete.
OR
OPTION 2: (recommended) Assign the customer to the Prepay version of the program, then delete the service(s) that were already completed from the prepay invoice that’s generated, then add the prepay discount to BOTH invoices … then add the credit for the amount of the check to the account after you do all of this . You can then mark the invoices sent or send them to customer . Next you will need to remove the customer from the Pay as you go program and then go find the service that was already completed in the Unscheduled Services screen and delete from the new Prepay program they are now on so it doesn’t get scheduled again.
What is the best way to setup Pest Control services in SPRAYE?
When running pest control services out of Spraye, here are a couple of things to consider about how Spraye works:
- Spraye does not have a specific time window pre-service notification, but you can use our "On my way" text combined with the day-ahead notification for these services.
- You cannot create line items on invoices, and you cannot itemize things like # of bait stations for example. You can list your price per unit, then you can include this in the Invoice service description and use notes for the number of units that were completed.