We offer 2 ways to charge late fees in Spraye: Manually & Automatically


No matter which method you choose, you will need to set up your late fees in your "Settings" first. 


Getting Started with Late Fees


  1. Navigate to your "Settings" screen by hovering over your name in the top right corner of the screen and then clicking on "Settings"
  2. Scroll down to your late fee settings just below the invoice settings.
  3. If you would like to ONLY apply late fees manually, you will need to set your late fee amount (either dollar amount or % of the invoice) and set your "Days past before late fee is added" setting to "0". Then, you can add late fees from the Active Invoices screen manually by checking the box next to the invoice and clicking Add Late Fee at the top of the table. You can also remove the late fees from here if needed. 
  4. If you would like the system to apply your late fees automatically, then you will set the "Days past before late fee is added" to the amount of days you would like to transpire after an invoice is sent (or marked sent) before that late fee is added. You can also instruct the system to add the late fee every month until the invoice is paid in full by turning that slider to "On".
  5. Next, you can turn on or off the automated late fee notification that gets sent out when a late fee is added to an invoice. If turned on, the email will go out each time a late fee is added. Otherwise, your customers will not be notified.



How to Remove a Late Fee


In Spraye, late fees applied to outstanding accounts can be managed either in bulk or individually directly from the Active Invoice dashboard.


Method 1: Removing a Late Fee from a Single Invoice

  1. Navigate to Active Invoices: Log into your Spraye dashboard and click on Invoices then Active Invoices in the main navigation menu.
  2. Select the Invoice: Locate the invoice from which you want to remove the late fee. You can filter or search for the invoice.
  3. Check the Action Box: Check the box to the left of the specific invoice number.
  4. Remove the Fee: Click the Add/Remove Late Fee button located in the bulk actions bar at the top of the invoice table.
  5. Confirm: The system will dynamically recalculate the balance due, stripping the late charge from the invoice total.


Method 2: Removing a Late Fee by Editing the Invoice

  1. Navigate to Active Invoices: Log into your Spraye dashboard and click on Invoices then Active Invoices in the main navigation menu.
  2. Click on the Invoice number: Once you locate the invoice to edit click on the invoice number to edit it.
  3. Remove the Fee: Click on the Red trash can icon next to the late fee. 
  4. Confirm: Click Yes to confirm. The system will dynamically recalculate the balance due, stripping the late fee from the invoice total.


Method 3: Removing Late Fees in Bulk

If a system glitch occurred or a company-wide billing grace period is being granted, you can remove late fees from multiple accounts simultaneously:

  1. Go to the Active Invoices overview page.
  2. Filter or search for the invoices currently carrying late fees.
  3. Select the checkboxes next to multiple invoices at the left side of the table.
  4. Click the Remove Late Fee action button at the top of the page. This will strip the late fees across all selected entries at once.


Important Billing System Reminders

  • Changing Status vs. Mailing: If you modify an invoice or alter its status manually to "Sent/Active," note that Spraye does not automatically re-email the document to the customer. To send the updated invoice showing the removed fee, select the invoice and click Send by Email/Text at the top of the page.
  • Preventing Future Fees: If you need to stop automatic late fees from generating for a specific customer going forward, turn on the Never Automatically Add Late Fees option on their billing profile. If you need to stop it globally, disable the default threshold configuration within your global system settings.