You are now able to add "Reschedule Reasons" in your global settings to make it easier and faster when skipping a service.  Once you add all the pre-determined reasons in your settings (located at the bottom of the page here: ), those reasons will be displayed in a drop-down menu when you hit the Skip button while on a specific job on your route list. This reason will then be automatically inserted into the email that goes to the admin and to the customer.  The reason will also display in your Unassigned Services table so you know why it was skipped.