If scheduled jobs appear correctly on your Spraye dashboard calendar but are missing from the Technicians printed daily schedules, follow these troubleshooting steps to resolve the issue.
Cause
This can happen when jobs for the same day are put on a route with a different name or a different technician, so they end up on a second route sheet. Spraye reuses an existing route when the technician, date and route name all match, so choosing Create a new route and typing your usual route name no longer creates a duplicate. Duplicate routes created before late June 2026 may still exist.
How to Fix and Prevent This
1. Check for Duplicate Routes
Before printing, verify if a duplicate route was accidentally created for that day:
- Navigate to your Routing/Scheduling dashboard.
- Look closely at the route list for that specific date.
- Check if the same crew appears on two routes with slightly different names or technicians (e.g., "Route A" and "Route A2"). If you see a second route with just 1 or 2 jobs on it, those are your missing stops.
2. The Right Way to Add Jobs to a Schedule
To ensure all jobs stay on a single, consolidated printout, follow these steps when adding a service to an active day:
- Select the Correct Option: When scheduling the service, look for the route selection setting.
- Choose "Existing route": Select the Existing route option instead of Create a new route.
- Select the Route Name: Choose the active route from the list. This ensures the job is safely added to the bottom of the crew's current itinerary rather than spinning up a separate route sheet.
Quick Tip: Always double-check your total stop counts on the main scheduling page before printing to ensure it matches the number of stops on the physical paperwork!