Knowledgebase

Overview All invoices that have not yet been sent yet will be sent at 8:00 PM in your current time zone as long as the Auto-Send Invoices by Email option i...

When updating your billing processes or moving customers over to a new portal, getting everyone transitioned smoothly is key. This article guides you throug...

If a customer processes a payment on the wrong credit card and requests to use a different card instead, you can easily correct this. However, because the t...

You can easily track, filter, and manage customers that would like to have their invoice mailed by using custom Tags paired with the Active Invoice filters....

When a payment is returned or fails after it has already been recorded, you can handle the correction in Spraye using a simple two-step process: delete the ...

This article guides you through the process of safely editing an invoice and explains how changes affect your financial reporting. Editing an Invoice ...

Performing follow-up calls after a customer's very first service is an excellent way to ensure satisfaction and boost retention. In Spraye, there are tw...

This guide explains how to efficiently filter your Active Invoices page using tags. Applying tag filters allows you to quickly isolate specific groups of in...

When a customer is billed for multiple services on a single invoice, a system auto-payment charges the entire invoice balance at once. If one of those servi...